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Transforming your business to engage and service your customers better than you have ever imagined.

EC helps you to create and unlock exceptional value for your customers, with our solution-driven professionals & cutting edge software.

Schedule An Appointment

Transforming your business to engage and service your customers better than you have ever imagined.

EC helps you to create and unlock exceptional value for your customers, with our solution-driven professionals & cutting edge software.

Schedule An Appointment

Silo’ed operations?

Do you struggle to get the whole business on the same page? As companies grow, they build out capability areas, and as these mature and grow, they tend to do so in a vacuum – despite (or in-spite) what other departments or functions are doing. This internal disconnect creates and fosters disconnected customer experiences, and leaves customers and employees frustrated and unsatisfied.

Unite the team, get stuff done

Losing key customers?

In our experience, most sales organisations have a very reactive approach to customers – only responding to their immediate needs, and ending up in a bid war with other “me-too” competitors. This causes inaccurate forecasts, lengthy deal cycles, and low closure rates. Account Managers try to fix this but are left trying to put out delivery fires and appeasing customer whims.

Amplify your sales organisation

Nothing but pink fluff?

Today’s customers are always on, always connected and more knowledgeable than ever. They don’t care about your business’ complexity, and won’t tolerate poor service, poor products and poor treatment. They see through the thinly-veiled attempts to make the bad look good (the proverbial lipstick on a pig analogy). Isn’t it time you start listening to your customers, and stop giving them pink fluff?

The customer-managed journey

Silo’ed operations?

Do you struggle to get the whole business on the same page? As companies grow, they build out capability areas, and as these mature and grow, they tend to do so in a vacuum – despite (or in-spite) what other departments or functions are doing. This internal disconnect creates and fosters disconnected customer experiences, and leaves customers and employees frustrated and unsatisfied.

Unite the team, get stuff done

Losing key customers?

In our experience, most sales organisations have a very reactive approach to customers – only responding to their immediate needs, and ending up in a bid war with other “me-too” competitors. This causes inaccurate forecasts, lengthy deal cycles, and low closure rates. Account Managers try to fix this but are left trying to put out delivery fires and appeasing customer whims.

Amplify your sales organisation

Nothing but pink fluff?

Today’s customers are always on, always connected and more knowledgeable than ever. They don’t care about your business’ complexity, and won’t tolerate poor service, poor products and poor treatment. They see through the thinly-veiled attempts to make the bad look good (the proverbial lipstick on a pig analogy). Isn’t it time you start listening to your customers, and stop giving them pink fluff?

The customer-managed journey

Nice to meet you

Think of us as the guys who are going to guide you on your journey to unlocking your business’ true potential. Make use of our vast experience and capability to tailor software solutions to help overcome your toughest challenges, and drive real value back to your stakeholders.

Learn more about us

Nice to meet you

Think of us as the guys who are going to guide you on your journey to unlocking your business’ true potential. Make use of our vast experience and capability to tailor software solutions to help overcome your toughest challenges, and drive real value back to your stakeholders.

Learn more about us

These brands trust us, so can you

How we would work with you

Discovery

We begin our journey with you by conducting a series of collaborative workshops that identify, structure and prioritise the requirement for delivery, while ensuring that we fully understand and manage stakeholder expectations.

Design

Once the requirement and stakeholder impact is understood, we will design the solution to meet these needs and then build and showcase rapid prototypes to you that test the validity of the design.

Implementation

Once the design is accepted, we move into the implementation phase, where we build the solution following our TRUENORTH method, which ensures iterative and collaborate delivery, while following good project governance.

Find out more about our TRUENORTH methodology