Customer Experience

Delivering personalized, contextual interactions
across your customers’ journey.

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GO ON their JOURNEY

Understand your customers

When you think about designing and delivering truly exceptional Customer Experience (CX), start with the customer-managed journey. This means moving from the idea that your customers can be represented and understood via a controllable set of interactions, to understanding that any relationship is an ongoing one where the customer is ultimately in charge.

GO ON their JOURNEY

Understand your customers

When you think about designing and delivering truly exceptional Customer Experience (CX), start with the customer-managed journey. This means moving from the idea that your customers can be represented and understood via a controllable set of interactions, to understanding that any relationship is an ongoing one where the customer is ultimately in charge.

helping hands

We help these industries to understand their customers

Banking, Financial Services, Business Services, Insurance, Telco, Retail / FMCG,
Automobile OEMs and Dealer Groups, Education, Sports Teams, Hospitality, & Travel.

Tailor those interactions

One Engagement Hub

Your customers don’t follow scripts – they interact with you however they want, whenever they want, and over whichever channel they want. Make sense of it all and drive meaningful, personalised conversations with your customer at every step of their journey.

SEE ONE IN ACTION
Tailor those interactions

One Engagement Hub

Your customers don’t follow scripts – they interact with you however they want, whenever they want, and over whichever channel they want. Make sense of it all and drive meaningful, personalised conversations with your customer at every step of their journey.

SEE ONE IN ACTION
Never lose track

Omni-Channel engagement

Your customers want to engage you in different ways: Call centre, web, app, in-store, phone, chat, social, email, etc, so let them! We can help you to integrate all of these channels into one collaborative, cohesive, user workspace, amplifying customer awareness and your team’s service capability.

Never lose track

Omni-Channel engagement

Your customers want to engage you in different ways: Call centre, web, app, in-store, phone, chat, social, email, etc, so let them! We can help you to integrate all of these channels into one collaborative, cohesive, user workspace, amplifying customer awareness and your team’s service capability.

See the gap – take it

Targeted, personalised marketing

Once you understand how your customers are engaging with you, respond appropriately and get clever with your marketing. Build up customer profiles so you understand their preferred channel, and execute personalised emails, SMSes, and other messages to them where and when it will make the most impact.

See the gap – take it

Targeted, personalised marketing

Once you understand how your customers are engaging with you, respond appropriately and get clever with your marketing. Build up customer profiles so you understand their preferred channel, and execute personalised emails, SMSes, and other messages to them where and when it will make the most impact.

Incisive Analytics

Reporting

Don’t know where to start making changes? No problem, we want to work with you to provide you tailored reports and dashboards that reach into your data and illustrate how your customers are interacting with your brand, across which channels, and in real time. We can also help you to test the effectiveness of the campaigns you knock out, so you can tweak and improve them for even better results.

Incisive Analytics

Reporting

Don’t know where to start making changes? No problem, we want to work with you to provide you tailored reports and dashboards that reach into your data and illustrate how your customers are interacting with your brand, across which channels, and in real time. We can also help you to test the effectiveness of the campaigns you knock out, so you can tweak and improve them for even better results.

Need help getting started?

We want to meet you and understand your business, so that we can consult with you and guide you on how to amplify your customer experience team to perform better than you ever imagined!

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MAP YOUR INSIGHTS

Mesh

Do you have multiple systems storing your customer data? Ever wanted all of this data in one place? We built a super-smart data synchronisation engine called Mesh that brings all your customer data together in a powerful new way.

MAP YOUR INSIGHTS

Mesh

Do you have multiple systems storing your customer data? Ever wanted all of this data in one place? We built a super-smart data synchronisation engine called Mesh that brings all your customer data together in a powerful new way.

Leading Technology

Bots and Artificial Intelligence

Scared-of, or Confused with all this hype around Artificial Intelligence and Robotics? Never fear, EC’s hardcore developer team are wired into the machines. We can extend your customer service capability using the latest-greatest technology, and put you 5 steps ahead of your competition. Chat bots, auto-capture bots, voice and text services, and much more. We got you.

Leading Technology

Bots and Artificial Intelligence

Scared-of, or Confused with all this hype around Artificial Intelligence and Robotics? Never fear, EC’s hardcore developer team are wired into the machines. We can extend your customer service capability using the latest-greatest technology, and put you 5 steps ahead of your competition. Chat bots, auto-capture bots, voice and text services, and much more. We got you.

Role Focus

Who is this for?