BETTER CUSTOMER EXPERIENCE THAN YOU EVER IMAGINED
Delivering personalized, contextual interactions across the customer journey is a strategic imperative. But it’s easier said than done. You need leaders who can see the benefits of a customer-centered vision, colleagues who buy-in to the vision and execute, software that unifies, drives and rewards this execution across all channels, and a partner who has been there before who can guide you through it.
At EC, we help organisations differentiate their brand through the implementation of intelligent customer service, sales, marketing and social engagement software, based on the Microsoft Dynamics Customer Engagement Platform, and we work with you collaboratively to help make your business, and your customers’ experience of your business, better than you ever imagined.
ENGAGE THROUGH YOUR CUSTOMER’S CHOICE OF CHANNEL
In this Digitally empowered, connected and engaged world, your customers can choose from a myriad of channels to interact with your brand. When they do, they don’t have time to mess around. They want answers, information, service, fast. If they don’t get it, they simply browse on over to your competition and satisfy their instant gratification needs there.
Your business needs software that provides full visibility into the products or services that I’ve purchased, past service or product issues I have experienced, and any previous interactions we may have had across other channels.
Without it, you may as well click the next tab for me.
PROVIDE FAST, PERSONALISED AND EFFECTIVE SERVICE
Once customers have connected with your brand, don’t disappoint them. Engage them meaningfully and personally. That means you need software that provides specific insight about that individual customer, and how they have engaged you before, but it also means that you need software that empowers your customer-facing employees to actually solve the problems.
Watch this video to see how Microsoft Dynamics 365 for Customer Service Empowers Employees: