Request and Work Management

Break down the silos and empower your employees
to deliver excellent Customer Service.

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get the basics right

Your customer service system needs to do three fundamental things

Centralise

Break down the silos in your business and bring all your departments together under a central unified system that enables agents to provide seamless and effective service.

Streamline

Streamline your processes and remove mundane tasks through automation. This clears up agents to have more proactive and relationship-building conversations with customers.

Prioritise

Focus on your people and provide them with simple tools to help them prioritise and execute work, and get things done. Happy employees drive higher customer satisfaction.

Never lose track

Omni-Channel Engagement

Are you struggling to get control of all the requests from customers?

Requests for service or work from customers can come from anywhere. We empower your service teams with software that enables integrated communication across all channels: email, web, social, call centre, message, SMS, chat, etc.

Never lose track

Omni-Channel Engagement

Are you struggling to get control of all the requests from customers?

Requests for service or work from customers can come from anywhere. We empower your service teams with software that enables integrated communication across all channels: email, web, social, call centre, message, SMS, chat, etc.

Your System your way

Catalogue-Driven Service

Need to get your customer service teams and processes organised?

Our Service Catalogue enables you to define all the services you wish to manage through the system, identify which team or individual needs to handle those services, define applicable service level rules, manage escalations, associate priorities, and much more.

Your System your way

Catalogue-Driven Service

Need to get your customer service teams and processes organised?

Our Service Catalogue enables you to define all the services you wish to manage through the system, identify which team or individual needs to handle those services, define applicable service level rules, manage escalations, associate priorities, and much more.

Define your processes

Process Engine

Does your business have a web of processes that leaves your people confused?

Our process engine enables the design and implementation of an unlimited number of streamlined business processes. For each service request, our engine allows you to define stages, steps and instructions which guide users of the tool every step of the way in delivering efficient and effective service.

Define your processes

Process Engine

Does your business have a web of processes that leaves your people confused?

Our process engine enables the design and implementation of an unlimited number of streamlined business processes. For each service request, our engine allows you to define stages, steps and instructions which guide users of the tool every step of the way in delivering efficient and effective service.

extend your reach

Customer Portals

Do you want to go digital, and service customers online or in-app?

We help you extend your customer service to digital channels by implementing web-based portals and custom mobile apps that allow your end customers to:

  • Browse and update their information
  • Find answers to common questions
  • Log new requests for service
  • Check-up on previously logged requests
  • Run reports
  • Upload and download documents

These portals and apps will help you provide seamless interaction and service across desktop and mobile devices.

Need Help Getting Organised?

We want to meet you and understand your business, so that we can consult with you and guide you on how to amplify your sales team to perform better than you ever imagined!

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Enhance your tools

Work Smarter and Amplify your Efficiency

Email Management

Remove those painful shared inboxes and replace them with enterprise-grade, robust email tools that enable group emails (eg. help@me.co.za) or individual emails to be centrally controlled, managed and actioned.

Reporting

Get control of your service bottlenecks with real-time, tailored reporting and dashboards that illustrate: SLA compliance; Request turnaround time; Average handling time; Customer satisfaction; and The overall health of your service business.

eDocuments

Save huge amounts of time by implementing smart Electronic Document and eSignature software that is integrated back into your customer service platform, removing the need for double capture, and eliminating typing errors.

Enhance your tools

Work Smarter and Amplify your Efficiency

Email Management

Remove those painful shared inboxes and replace them with enterprise-grade, robust email tools that enable group emails (eg. help@me.co.za) or individual emails to be centrally controlled, managed and actioned.

Reporting

Get control of your service bottlenecks with real-time, tailored reporting and dashboards that illustrate: SLA compliance; Request turnaround time; Average handling time; Customer satisfaction; and The overall health of your service business.

eDocuments

Save huge amounts of time by implementing smart Electronic Document and eSignature software that is integrated back into your customer service platform, removing the need for double capture, and eliminating typing errors.

role focus

Who is this for?