GIVE BETTER SERVICE

than you ever imagined.
Students come to your University to start their future. Don’t get in their way with silo’ed departments, cumbersome processes, and antiquated systems. They deserve better.
Your University needs software that: Is ready to engage your students where they are; Helps them find answers to their simple questions; Routes the more tough questions and requests to the right department for processing; and Provides administrators with processes and tools that help them get their work done more efficiently.
Connect with your students

CONNECT

Our solution provides a central system to control all channels of communication: web, chat, co-browsing, call centre, message, email, in-person, social, and even bot technology.

Simplify and streamline processes

SIMPLIFY PROCESSES

Your students have problems that you have to solve. You (the University) have a web of people and departments to navigate. Let our solution simplify and streamline things for you.

Measure service levels and success

MEASURE AND ADJUST

Get real-time insight into service levels across departments, teams and individuals. Setup and monitor service metrics to ensure consistent adherence to quality and turnaround.

EXPLORE FEATURES

GIVE BETTER SERVICE

than you ever imagined.
Students come to your University to start their future. Don’t get in their way with silo’ed departments, cumbersome processes, and antiquated systems. They deserve better.
Your University needs software that: Is ready to engage your students where they are; Helps them find answers to their simple questions; Routes the more tough questions and requests to the right department for processing; and Provides administrators with processes and tools that help them get their work done more efficiently.
Connect with your students

CONNECT

Our solution provides a central system to control all channels of communication: web, chat, co-browsing, call centre, message, email, in-person, social, and even bot technology.

Simplify and streamline processes

SIMPLIFY PROCESSES

Your students have problems that you have to solve. You (the University) have a web of people and departments to navigate. Let our solution simplify and streamline things for you.

Measure service levels and success

MEASURE AND ADJUST

Get real-time insight into service levels across departments, teams and individuals. Setup and monitor service metrics to ensure consistent adherence to quality and turnaround.

EXPLORE FEATURES

CONNECT

In this digitally empowered, connected and engaged world, your students can choose from a myriad of channels to interact with your University – Call Centre, Web, SMS, Email, etc. When they do, they don’t have time to mess around. They want answers, information, service, fast.
Give them excellent service, through the channel and on the device they choose.
EXPLORE FEATURES
CONNECT WITH US

CONNECT

In this digitally empowered, connected and engaged world, your students can choose from a myriad of channels to interact with your University – Call Centre, Web, SMS, Email, etc. When they do, they don’t have time to mess around. They want answers, information, service, fast.
Give them excellent service, through the channel and on the device they choose.
CONNECT WITH US

SIMPLIFY PROCESSES

One of the biggest issues standing in the way of effective service delivery is silo’ed operations. When students engage the University with seemingly simple requests, they can get lost in the complexity of the organisation – different departments, campuses, rules, and processes. This causes undue frustration for all parties.
Improve your University’s service delivery by simplifying and unifying your processes through technology. Remove the complexity presented to Students through software that can scale to meet both your organisation’s complexity and the Student’s demand
REQUEST A DEMO

SIMPLIFY PROCESSES

One of the biggest issues standing in the way of effective service delivery is silo’ed operations. When students engage the University with seemingly simple requests, they can get lost in the complexity of the organisation – different departments, campuses, rules, and processes. This causes undue frustration for all parties.
Improve your University’s service delivery by simplifying and unifying your processes through technology. Remove the complexity presented to Students through software that can scale to meet both your organisation’s complexity and the Student’s demand
REQUEST A DEMO

MEASURE. ADJUST.

There is a saying that goes: “What is measured, gets managed”. At EC, we believe wholeheartedly in visibility and accountability. The right measurements, implemented in the right way, can drive a marked improvement in efficiency and service delivery. To do this, you need real-time insight into service execution across departments, teams and individuals. Setup and monitor baseline service metrics to ensure consistent adherence to quality and turnaround, and look for incremental individual and team improvement as a starting point.
GET STARTED WITH A CONSULTATION

MEASURE. ADJUST.

There is a saying that goes: “What is measured, gets managed”. At EC, we believe wholeheartedly in visibility and accountability. The right measurements, implemented in the right way, can drive a marked improvement in efficiency and service delivery. To do this, you need real-time insight into service execution across departments, teams and individuals. Setup and monitor baseline service metrics to ensure consistent adherence to quality and turnaround, and look for incremental individual and team improvement as a starting point.
GET STARTED WITH A CONSULTATION

FEATURES

SERVICE CATALOGUE

The Service Catalogue enables you to define all the services you wish to manage through the system, identify which team or individual needs to handle those services, define applicable service level rules, manage escalation rules, associate priorities and work allocation, and much more.

OMNI-CHANNEL

The solution enables you to extend beyond the Portal to provide integrated communication across all channels: email, web, social, call centre, message, SMS, chat, and so on.

PROFILE MANAGEMENT

At the core, our solution resides on a highly scalable enterprise platform, to manage all core data your University stores: Students, Lecturers, Staff, Departments, Campuses, and more, and integrates with Active Directory to ensure this data is up-to-date.

STUDENT PORTAL

Engage your students efficiently through web-based portals that allow them to: browse and update their information; find answers to common questions; log new requests for service; and check-up on previously logged requests. The portal is fully responsive, allowing interaction across device.

EMAIL MANAGEMENT

Our platform integrates directly to your corporate email system to allow group emails (eg. help@ecu.ac.za) or individual emails to be centrally controlled, managed and actioned.

DASHBOARDS

With all system and interaction records being stored in a central database, you can use our powerful dashboard and analytics capabilities to drive deep insight into your operations, and find areas to improve. Built on Power BI, the sky is the limit.

WORKFLOW

Design and implement an unlimited number of streamlined business processes using the workflow and process engine. For each service request, the engine allows you to define stages, steps and instructions which guide users of the tool to deliver efficient and effective service.

ITS INTEGRATION

Our solution integrates deeply with ITS, allowing student academic and financial records to be accessed securely through the student engagement platform to speed up service request turnaround.

MACHINE INTELLIGENCE

EC’s hardcore developer team are wired into the machines. We can extend your student service capability through robotic technology: Chat bots, auto-capture bots, voice and text services, machine learning, and much more.

SOME SCREENSHOTS OF OUR SOLUTION

REQUEST A DEMO
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