Cloud Migration Assessment: Is it time to move?

Migrating your on-premise CRM to the cloud is how companies are delivering differentiated experiences to their customers. If companies don’t innovate and deliver the experience their customers are expecting, they will find the next company that does.  

In order to provide these experiences to your customers, your employees need to have the tools and technology to provide quick and efficient service to them.  

The Forrester Consulting Total Economic Impact™study of Microsoft Dynamics 365 for Customer Service found that call centre employees are up to 15% more efficient when they are equipped with better tools and can access customer data and insights. This study also shows that when employees have these tools to help customers, they feel more empowered, have higher job satisfaction, and are less likely to leave your organisation 

 

What are the benefits of moving to the Cloud?  

 

1. Better security and compliance

Microsoft has thrown billions of dollars into providing secure solutions and eliminating the risks of security breaches.  

They also have more than 90 different compliance certifications specific to regions and countries and another 35+ compliance offerings specific to specific industries. Read more about compliance, security, and privacy here. 

Microsoft spends a significant amount of resources on security, privacy, and compliance and unless you have this amount of resources and expertise to spend on these three components alone, chances are that this will be a better choice for you.  

 2. Save costs on IT resources

Cloud provides you with the ability to scale while minimising physical data storage and IT requirements. Organisations can save money on infrastructure, hardware, and maintenance by decreasing the time your IT Team spend on set up and the maintenance that is occasionally needed such as patches, outages, and security breaches.  

 3. You stay current and experience less downtime. 

When you are online, updates are automatically enabled in your system, giving you the latest version, latest features, and many other functionalities that you don’t get through on-premise. Online updates are seamless, with no need to go through a big project, and little to no downtime.  Dynamics 365 offers a 99.9% uptime, breaking stigmas around speed and uptime from many years ago. 

If you’re currently on a version that is out of support or closing in on the support end date, we recommend you contact us to determine the best path for you moving forward. 

These are the support end dates:

Microsoft Dynamics

4. Keep people connected, no matter where they are.  

COVID-19 has forced many companies to make a big shift in ways of working and in a matter of weeks, millions of people have taken to working from home. Without the Cloud, businesses would have come to a complete standstill. Microsoft Dynamics 365 for Customer Engagement gives you the ability to work from anywhere and on any device, a major advantage in the months and years to come. There are also mobile offline capabilities that can be enabled.  

 5. Faster Time to get value, go live quicker, and increase adoption faster.

Services over the Cloud can be deployed in a matter of hours or days, much shorter than the months or years it could take to plan, buy, build, and implement an internal IT infrastructure. 

 6. Insights

Getting data from your business is a valuable exercise as it can help you make more strategic decisions as well as drive automation. Artificial Intelligence (AI) and Machine Learning allow you to be more proactive, while continuously learning and improving your processes based on your own data. Customers can also integrate Microsoft Forms Pro, to bring in the valuable voice of the customer across channels, giving organisations the chance to act on insights based on changing customer behavior and perception. 

 

How do you know if this move will be a good fit for your organisation? 

Even with all these benefits, deciding whether to move your organisation to the Cloud can still be a difficult decision. We can do a comprehensive assessment that will check the feasibility and fit for you to move and answer these questions:   

  • What cost estimation can I expect on a subscription? (users, disk space, environment, etc.) 
  • What resources will I need to realise the project? 
  • What does a migration project schedule look like?  
  • How will the new cloud-based Microsoft Dynamics 365 for Customer Engagement look and feel like after the migration? 
  • Can I lose any information during migration? 
  • What impact will migration have on my company’s business processes? 
  • Are there any customisations to the solution that I should consider?  

 

Our Cloud Migration Assessment will include a: 

1. Series of workshops with Executive Leadership to understand key business processes and requirements, to map out a migration path, lay down expectations, and define roles. 

2. Thorough FitGap analysis to match your requirements to the capabilities of Dynamics 365 and to determine a score against the out-of-the-box functionality of a migration. Using the Cloud and Power Platform, you can minimise customisations and use it as is to get a more complete and robust solution.  

3. Prepared migration plan, as well as a budget or proposal based on your business, needs to upgrade to Dynamics 365. We will provide you with a full scope, schedule, and budget for your organisation to migrate your outdated systems to Dynamics 365. 

 

The lockdown is and will continue to test the ability of businesses to adapt quickly to changing market conditions. Companies that have embraced more digital ways of working have been far less impacted. Several slower respondents are turning their focus away from only the cost benefits of cloud-based solutions to the agility and responsiveness that they now require. The more connected businesses are those that will survive 

Our Migration Assessment service is available on AppSource for you to have a look at and purchase should you wish to create a case for an upcoming project. 

Contact us on hello@ec.co.za to find out more. 

Cloud Migration Assessment: Is it time to move?

Migrating your on-premise CRM to the cloud is how companies are delivering differentiated experiences to their customers. If companies don’t innovate and deliver the experience their customers are expecting, they will find the next company that does.  

In order to provide these experiences to your customers, your employees need to have the tools and technology to provide quick and efficient service to them.  

The Forrester Consulting Total Economic Impact™study of Microsoft Dynamics 365 for Customer Service found that call centre employees are up to 15% more efficient when they are equipped with better tools and can access customer data and insights. This study also shows that when employees have these tools to help customers, they feel more empowered, have higher job satisfaction, and are less likely to leave your organisation 

 

What are the benefits of moving to the Cloud?  

 

1. Better security and compliance

Microsoft has thrown billions of dollars into providing secure solutions and eliminating the risks of security breaches.  

They also have more than 90 different compliance certifications specific to regions and countries and another 35+ compliance offerings specific to specific industries. Read more about compliance, security, and privacy here. 

Microsoft spends a significant amount of resources on security, privacy, and compliance and unless you have this amount of resources and expertise to spend on these three components alone, chances are that this will be a better choice for you.  

 2. Save costs on IT resources

Cloud provides you with the ability to scale while minimising physical data storage and IT requirements. Organisations can save money on infrastructure, hardware, and maintenance by decreasing the time your IT Team spend on set up and the maintenance that is occasionally needed such as patches, outages, and security breaches.  

 3. You stay current and experience less downtime. 

When you are online, updates are automatically enabled in your system, giving you the latest version, latest features, and many other functionalities that you don’t get through on-premise. Online updates are seamless, with no need to go through a big project, and little to no downtime.  Dynamics 365 offers a 99.9% uptime, breaking stigmas around speed and uptime from many years ago. 

If you’re currently on a version that is out of support or closing in on the support end date, we recommend you contact us to determine the best path for you moving forward. 

These are the support end dates:

Microsoft Dynamics

4. Keep people connected, no matter where they are.  

COVID-19 has forced many companies to make a big shift in ways of working and in a matter of weeks, millions of people have taken to working from home. Without the Cloud, businesses would have come to a complete standstill. Microsoft Dynamics 365 for Customer Engagement gives you the ability to work from anywhere and on any device, a major advantage in the months and years to come. There are also mobile offline capabilities that can be enabled.  

 5. Faster Time to get value, go live quicker, and increase adoption faster.

Services over the Cloud can be deployed in a matter of hours or days, much shorter than the months or years it could take to plan, buy, build, and implement an internal IT infrastructure. 

 6. Insights

Getting data from your business is a valuable exercise as it can help you make more strategic decisions as well as drive automation. Artificial Intelligence (AI) and Machine Learning allow you to be more proactive, while continuously learning and improving your processes based on your own data. Customers can also integrate Microsoft Forms Pro, to bring in the valuable voice of the customer across channels, giving organisations the chance to act on insights based on changing customer behavior and perception. 

 

How do you know if this move will be a good fit for your organisation? 

Even with all these benefits, deciding whether to move your organisation to the Cloud can still be a difficult decision. We can do a comprehensive assessment that will check the feasibility and fit for you to move and answer these questions:   

  • What cost estimation can I expect on a subscription? (users, disk space, environment, etc.) 
  • What resources will I need to realise the project? 
  • What does a migration project schedule look like?  
  • How will the new cloud-based Microsoft Dynamics 365 for Customer Engagement look and feel like after the migration? 
  • Can I lose any information during migration? 
  • What impact will migration have on my company’s business processes? 
  • Are there any customisations to the solution that I should consider?  

 

Our Cloud Migration Assessment will include a: 

1. Series of workshops with Executive Leadership to understand key business processes and requirements, to map out a migration path, lay down expectations, and define roles. 

2. Thorough FitGap analysis to match your requirements to the capabilities of Dynamics 365 and to determine a score against the out-of-the-box functionality of a migration. Using the Cloud and Power Platform, you can minimise customisations and use it as is to get a more complete and robust solution.  

3. Prepared migration plan, as well as a budget or proposal based on your business, needs to upgrade to Dynamics 365. We will provide you with a full scope, schedule, and budget for your organisation to migrate your outdated systems to Dynamics 365. 

 

The lockdown is and will continue to test the ability of businesses to adapt quickly to changing market conditions. Companies that have embraced more digital ways of working have been far less impacted. Several slower respondents are turning their focus away from only the cost benefits of cloud-based solutions to the agility and responsiveness that they now require. The more connected businesses are those that will survive 

Our Migration Assessment service is available on AppSource for you to have a look at and purchase should you wish to create a case for an upcoming project. 

Contact us on hello@ec.co.za to find out more. 

Written by

Tania Camacho

As a digital storyteller and marketing professional at Enterprisecloud, Tania helps businesses understand the importance of their customers and how to be truly customer-centric using customer engagement tech. She studied Industrial Psychology and did her research in Consumer Behaviour, which is where her fascination for marketing began. She has written content for companies like Mastercard, Internet Solutions, and Blue Label Telecoms. 

Written by

Tania Camacho

As a digital storyteller and marketing professional at Enterprisecloud, Tania helps businesses understand the importance of their customers and how to be truly customer-centric using customer engagement tech. She studied Industrial Psychology and did her research in Consumer Behaviour, which is where her fascination for marketing began. She has written content for companies like Mastercard, Internet Solutions, and Blue Label Telecoms. 

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