Workplace Automation – What is possible?

There was a time when the term “automation” was associated with manufacturing plants full of robotics. While this is possible, it isn’t the only example and it ranges from subtle features in common software applications to more obvious implementation, like self-driving vehicles.  Workplace Automation is putting technology in place that automatically does repetitive tasks or any other low-cognitive activities in the workplace. This could mean automatic email replies to certain people, sending onboarding documents to a new employee as soon as they are added to the system, or even a chatbot for giving new customers information on your website.  

Every business process, such as human resource management and customer service departments can be considered for automation, especially as technology advances. 

In a survey by IoT company Pod Group, it has been said that 73% of the 500 business leaders that took part in the survey believed that the COVID-19 pandemic would spark a new wave of automation. 63% of them also planned to speed up plans to use automation in their own businesses. With many businesses rethinking their processes, policies and other workplace plans, it’s a smart step to consider automating processes and tasks as part of the solution.  

“Covid-19 has unquestionably accelerated the speed at which businesses are looking to introduce automation technology,” said Charles Towers-Clark, global chairman, Pod Group.  

“With 73% of CEOs of the opinion that automation will help employees to fulfill their potential, the COVID-19 crisis has presented an opportunity to build on the change that many employees have already experienced. The results of this survey make me hopeful that CEOs won’t squander this opportunity by reverting back to command and control methodologies but instead will use digitalisation and automation to create a better working environment.” 

Why should you consider Workplace Automation? 

Automation can fulfill big organisational goals such as streamlining processes and improving employee efficiency. When employees are not constantly focused on the mundane, daily tasks they need to carry out, it frees up their time to do the real work, the work that takes active thinking or human interaction to complete. When a psychologist automates their billing process, they spend less time writing out hours and invoices for every patient and have more hours to fit in actual consultation time, increasing their revenue. It works the same in large organisations but at a much larger scale. If you could save one hour a day for every employee, it could mean hundreds of hours saved per day. 

 

Types of automation and how they’re changing the workplace  

 1. Hiring employees 

71% of employers found that software that ranks the applicant improved the experience of the candidate being employed, keeping in touch with them every step of the way, smoothing out the stressful process.  

 2. Customer Support 

Customers are more demanding than ever when it comes to support, expecting 24/7 365 service. Automation helps deal with queries at any time of the day or night, even providing automated follow-upsUp to 80 percent of customer service interactions could be handled by a chatbot alone, offering businesses the potential to significantly cut costs associated with conventional customer service. 

 3. Employee Help Desk 

When employees find themselves with IT issues, can’t find the Wi-Fi password, or need to know about leave policies, they often bother other busy employees in IT or HR, taking away time that those could be spending on valuable work. You can use knowledge bases or automated answers to common questions asked.  

4. Marketing 

Top marketers use marketing automation to coordinate campaigns across different channels and devices, speaking to targeted customers where they are alreadyIt also allows you to personalise campaigns through segments and emails, making sure the right message gets to the right person. Abandoned carts can automatically be incentivised and loyal customers rewarded. Even a small investment in marketing automation tends to bring returns that can propel your business forward.  

5. Facilities Management 

Automation can keep track of all the facilities available in your organisation and even detect and prevent the breakdown of equipment and machinery in buildings or grounds to make sure that the office or school keeps running smoothly.  

 

Benefits of Automation 

If the right tools are chosen, automating some processes can be quite easy to do and can give your organisation major benefits.  

 1. Greater employee retention and a better working environment 

Save costs on finding the right employees by retaining your current employees. When tedious and mundane tasks are automated and employees are given the tools to do their jobs well, they feel valued and happy, research says.  

2. More client involvement 

Client portals: Many systems allow clients to log in directly to add files, outstanding information or make payments. This streamlines many of the activities that customer service teams deal with, removing quick and easy tasks. Automated updates about system downtime or changes in processes can also be easily sent out to all clients and prospective customers.  

3. Greater Accountability 

Automation helps your employees make less mistakes and removes a lot of the human error involved. Processes will have systemic sequences of work which helps employees know what to do next. At certain points of projects, you can create reports that track timelines and flag issues that come up in real-time. 

4. Mobility 

Employees are no longer confined to office locations as they can access systems from anywhere with cloud technology. They can access the information they need from any device and use mobile apps to work on the move.  

5. Increased Productivity 

Automation is a great way for businesses to improve employee productivity. When automation can handle up to 45 percent of repetitive work, it gives workers time for more higher-value tasks such as problem-solving, finding solutions, and developing new ideas. Technology can fuel company growth and, in turn, create new jobs and product lines. 

 

It’s no longer a case of if businesses will embrace automation, but a case of when. All these benefits affect the bottom line of a business and we are seeing these kinds of results in companies that are using automation efficiently, shifting companies on the verge of going under to competing as industry leaders.  

If you would like to know more about automated processes and bots that could streamline your businesscontact us for more information. 

Workplace Automation – What is possible?

There was a time when the term “automation” was associated with manufacturing plants full of robotics. While this is possible, it isn’t the only example and it ranges from subtle features in common software applications to more obvious implementation, like self-driving vehicles.  Workplace Automation is putting technology in place that automatically does repetitive tasks or any other low-cognitive activities in the workplace. This could mean automatic email replies to certain people, sending onboarding documents to a new employee as soon as they are added to the system, or even a chatbot for giving new customers information on your website.  

Every business process, such as human resource management and customer service departments can be considered for automation, especially as technology advances. 

In a survey by IoT company Pod Group, it has been said that 73% of the 500 business leaders that took part in the survey believed that the COVID-19 pandemic would spark a new wave of automation. 63% of them also planned to speed up plans to use automation in their own businesses. With many businesses rethinking their processes, policies and other workplace plans, it’s a smart step to consider automating processes and tasks as part of the solution.  

“Covid-19 has unquestionably accelerated the speed at which businesses are looking to introduce automation technology,” said Charles Towers-Clark, global chairman, Pod Group.  

“With 73% of CEOs of the opinion that automation will help employees to fulfill their potential, the COVID-19 crisis has presented an opportunity to build on the change that many employees have already experienced. The results of this survey make me hopeful that CEOs won’t squander this opportunity by reverting back to command and control methodologies but instead will use digitalisation and automation to create a better working environment.” 

Why should you consider Workplace Automation? 

Automation can fulfill big organisational goals such as streamlining processes and improving employee efficiency. When employees are not constantly focused on the mundane, daily tasks they need to carry out, it frees up their time to do the real work, the work that takes active thinking or human interaction to complete. When a psychologist automates their billing process, they spend less time writing out hours and invoices for every patient and have more hours to fit in actual consultation time, increasing their revenue. It works the same in large organisations but at a much larger scale. If you could save one hour a day for every employee, it could mean hundreds of hours saved per day. 

 

Types of automation and how they’re changing the workplace  

 1. Hiring employees 

71% of employers found that software that racks the applicant improved the experience of the candidate being employed, keeping in touch with them every step of the way, smoothing out the stressful process.  

 2. Customer Support 

Customers are more demanding than ever when it comes to support, expecting 24/7 365 service. Automation helps deal with queries at any time of the day or night, even providing automated follow-upsUp to 80 percent of customer service interactions could be handled by a chatbot alone, offering businesses the potential to significantly cut costs associated with conventional customer service. 

 3. Employee Help Desk 

When employees find themselves with IT issues, can’t find the Wi-Fi password or need to know about leave policies, they often bother other busy employees in IT or HR, taking away time that those could be spending on valuable work. You can use knowledge bases or automated answers to common questions asked.  

4. Marketing 

Top marketers use marketing automation to coordinate campaigns across different channels and devices, speaking to targeted customers where they are alreadyIt also allows you to personalise campaigns through segments and emails, making sure the right message gets to the right person. Abandoned carts can automatically be incentivised and loyal customers rewarded. Even a small investment in marketing automation tends to bring returns that can propel your business forward.  

5. Facilities Management 

Automation can keep track of all the facilities available in your organisation and even detect and prevent the breakdown of equipment and machinery in buildings or grounds to make sure that the office or school keeps running smoothly.  

 

Benefits of Automation 

If the right tools are chosen, automating some processes can be quite easy to do and can give your organisation major benefits.  

 1. Greater employee retention and a better working environment 

Save costs on finding the right employees by retaining your current employees. When tedious and mundane tasks are automated and employees are given the tools to do their jobs well, they feel valued and happy, research says.  

2. More client involvement 

Client portals: Many systems allow clients to log in directly to add files, outstanding information or make payments. This streamlines many of the activities that customer service teams deal with, removing quick and easy tasks. Automated updates about system downtime or changes in processes can also be easily sent out to all clients and prospective customers.  

3. Greater Accountability 

Automation helps your employees make less mistakes and removes a lot of the human error involved. Processes will have systemic sequences of work which helps employees know what to do next. At certain points of projects, you can create reports that track timelines and flag issues that come up in real-time. 

4. Mobility 

Employees are no longer confined to office locations as they can access systems from anywhere with cloud technology. They can access the information they need from any device and use mobile apps to work on the move.  

5. Increased Productivity 

Automation is a great way for businesses to improve employee productivity. When automation can handle up to 45 percent of repetitive work, it gives workers time for more higher-value tasks such as problem-solving, finding solutions, and developing new ideas. Technology can fuel company growth and, in turn, create new jobs and product lines. 

 

It’s no longer a case of if businesses will embrace automation, but a case of when. All these benefits affect the bottom line of a business and we are seeing these kinds of results in companies that are using automation efficiently, shifting companies on the verge of going under to competing as industry leaders.  

If you would like to know more about automated processes and bots that could streamline your businesscontact us for more information. 

Written by

Tania Camacho

As a digital storyteller and marketing professional at Enterprisecloud, Tania helps businesses understand the importance of their customers and how to be truly customer-centric using customer engagement tech. She studied Industrial Psychology and did her research in Consumer Behaviour, which is where her fascination for marketing began. She has written content for companies like Mastercard, Internet Solutions, and Blue Label Telecoms. 

Written by

Tania Camacho

As a digital storyteller and marketing professional at Enterprisecloud, Tania helps businesses understand the importance of their customers and how to be truly customer-centric using customer engagement tech. She studied Industrial Psychology and did her research in Consumer Behaviour, which is where her fascination for marketing began. She has written content for companies like Mastercard, Internet Solutions, and Blue Label Telecoms. 

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