Although many people still prefer to speak to a human agent, bots can help alleviate the less complex queries that can be sorted out by directing someone to the right place or offering basic information at any time of the day for a lower cost.  

When employees conduct highly repetitive tasks, it negatively affects their morale and tasks are often forgotten or erroneous. Bots help increase productivity in the workplace by performing repetitive tasks or processes that employees need to do daily, weekly or monthly.  

What customers like most about chatbots are the speed at which they answer. Some customers get annoyed when they don’t get support at the time that they need it, especially with most organisation’s normal 9 am – 5 pm business hours.  

There are many missed sales opportunities that bots can cover in real-time where other teams are not able to. Bots can do wonders for Sales and Marketing teams by increasing opportunities for sales on the website and across social platforms.  

Chatbots cannot replace human agents as most people still prefer to deal with agents for more complex matters, but they do take away some of the pressure of the smaller queries that also need to be attended to. They can reduce service costs by up to 30% in this way.  

Chatbots provide your business with detailed, actionable records of your customers’ greatest pain points, helping your company improve its products and services. With this data provided by the chatbot-customer interaction, customer-specific targets can be planned. 

Bots can present users with recommendations that can smartly introduce customers to new products and services from your company. Bots can also boost sales because of its 24/7 availability and fast responses. 

Bots can be applied to many processes in your business by fulfilling repetitive and simple tasks such as arranging meetings, taking orders, or researching topics, saving time and effort for employees with busy plates and tasks that need focus.  

Bots can answer many questions at once, are available 24/7, and have endless amounts of patience, keeping customer satisfaction high. Also, being continuously active on social media platforms helps companies reach new customers who may otherwise not want to reach out to the company with an email or call.