No matter what industry you are in, its a challenge to manage workflow across different platforms and systems. Silos represent lack of communication, transparency and accountability.

Companies often overlook what slows their processes down because of lack of visibility and  understanding the impact of bottlenecks. Blockages can cause major slowdowns and have big financial impacts.

People who don’t have the relevant insights and knowledge at their fingertips, make more mistakes and give customers incorrect information. This directly affects resolution times and customer satisfaction.

The longer it takes to direct or answer a request, the longer a resolution takes. This equals unhappy customers. Request Management helps utilise resources and assets efficiently, drastically saving costs.

Many business leaders agree that problems arise because they have different internal systems and applications that don’t always play nice with eachother. Employees need to shift between disparate sources.

When there is a lack of departmental collaborations or processes aren’t configured in an agile, systematic manner, there can be confusion and duplication. Flows eliminate non-value-added activities.

A service catalogue takes the request recieved and applies rules to it in any customised way. These rules assign it to the correct person due to chosen preferences, for e.g. round-robin-based, skills or priority based as well as senstitivity.

Work will automatically be directed to the correct people with the required skillset to help solve a certain request. This has increased the productivity levels of many of our clients, not wasting time on redirecting requests.

Request & work management can include a centralised knowledge base that assists people to quickly access answers to common questions or assist them in directing requests in the most efficient way possible.