The approach
New technology alone doesn’t make the change. It’s people, and effective technology supporting them in their daily work.
Our implementations centre on leveraging Microsoft Dynamics 365, the Power Platform, and AI to help our clients serve their customers’ ever changing and evolving needs.
Enterprisecloud is a full-service practice that takes you through the process from start to end — towards your New Frontier.
350+ implementations · Multiple industries & geographies · Microsoft Solutions Partner
The method
Greenwheels
Our proprietary implementation methodology. Greenwheels blends governance and project management with execution that adapts as the ground shifts — and treats solution design as a first-class citizen, aligning technology to real customer-service use cases.
Every engagement, start to end
- Functional requirements analysis
- User experience design
- Solution architecture & design
- Implementation
- Custom development
- AI development
- Training and end-user adoption
Trusted by Industry Leaders
What we deliver
Measurable value
Technology is only worth what it changes. Every engagement is scoped against an outcome you can point at when it’s over — and against the Return on Investment we agreed before the work began. The platforms are how we get there; the outcome is the point.
Outcomes, and what we build them on
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Empower Omni-channel Contact CentresDynamics 365 Contact Center
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Enable always-on serviceDynamics 365 Customer Service
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Modernise your Service ExperienceService Catalogue
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Empower IT with an ITIL-aligned ITSMIT Service Management
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Personalise customer experiencesDynamics 365 Customer Insights
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Rapidly build apps & intelligencePower Platform & AI
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Build Autonomous AgentsCopilot Studio & AI
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Optimise business processesPower Automate & AI
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Accelerate your Sales PipelineDynamics 365 Sales
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Deliver a 360-degree Customer viewD365 & Integration
Measurable ROI
Business Benefits
Real clients, real benefits, tangible and measurable ROI...
- 70% reduction in Average Handling Time
- 50% reduction in Case Volume
- 30% increase in CSAT
These improvements have driven massive business upside for our clients, allowing them to scale to deliver more effective service to more customers, without increasing operating costs.
Contact
We take on a select number of clients: shared vision, measurable ROI. If that sounds like your organisation, contact us.