Welcome to Enterprisecloud

They were the first in South Africa to bring the business-changing Microsoft Dynamics CRM software to the Cloud, making it available as a service that was inexpensive, scalable, and centred on serving customer needs. The advent of Cloud allowed the focus to move away from technology alone, towards extracting real business value from the appropriate implementation of technology to solve real business problems: automating mundane and manual processes and enabling digital-empowered customer engagement.

Since then, as customer needs and technology have evolved, so has Enterprisecloud.

This intelligence on tap will rewrite the rules of business and transform how organisations engage and serve their customers, students, stakeholders and citizens.

Business leaders today must navigate the challenge of preparing for an AI-enhanced future, where AI agents will gain increasing levels of capability over time, engaging and serving their customers through highly personalised self-service interactions. Their human agents and back office support teams will need to harness the same technology as they support more complex or “personal touch” scenarios and use-cases.

Leaders will need to redesign their service offerings, products, and support tactics. This is no longer innovation, but survival to remain relevant. As more and more organisations embrace this new capability, they are re-imagining and re-inventing the game. A new set of standards and service levels are being established – led by customer demand.

Human ambition, creativity, and ingenuity will accelerate in this new frontier, creating exponential new economic value and opportunity as we redefine how we work, how we engage, how we teach, serve, and do business.

Like the Industrial Revolution and the internet era, this transformation will take years or even decades to reach its full promise and will involve broad technological, societal, and economic change.

The time to act is now. The question we hear from many leaders we engage with is: how do we move out of experimentation toward real, measurable and impactful change?

Over the years we have performed hundreds of implementations of Business Applications for clients across multiple industries and geographies. Our implementations centre on leveraging Microsoft Dynamics 365, the Power Platform, and AI to help our clients serve their customers’ ever changing and evolving needs.

Enterprisecloud is a full-service practice, that takes you through the process from start to end, because we realised that new advanced technology alone doesn’t make the change, it’s the people and the implementation of effective technology supporting these people in their daily work that takes our clients towards their New Frontier.

To do this, we have specialist functional expertise across the following areas: Functional Requirements Analysis, User Experience Design, Solution Architecture and Design, Implementation, Custom Development, AI Development, and end-user system adoption through Training.

All our projects run through our highly specialised implementation methodology called Greenwheels. Our approach blends appropriate degrees of governance and project management with adaptable execution. We treat solution design as a first-class citizen – aligning technology enablement to real-world customer service use-cases.

We intentionally service a select group of clients where we share a joint vision for business success and measurable Return on Investment.